Returns & Exchanges

At COCO THE SHOP, we want you to love your fashion finds, which is why we offer a 30-day return window for all unworn items with original tags attached. Simply follow our streamlined process to ensure your return or exchange is handled quickly and efficiently.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Carefully place the items in their original packaging, ensuring all designer tags and hygiene seals remain intact and undamaged.

• 3.
  Label and Ship

  Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund to the original payment method within 5-7 business days.